The products purchased on encens.fr are delivered in metropolitan France. Countries DOM-TOM, Switzerland, Belgium, Monaco and Luxembourg will be subject to an additional cost for the delivery costs to be consistent with our customer service depending on the weight.

The products are delivered to the address entered during the order process or at the point of withdrawal of your choice (depending on the carrier chosen). Encens.fr however, reserves the right to split shipments. The participation in the costs of processing and delivery will only be invoiced for a single shipment. The indicated delivery date is a delivery date at the latest. The timely delivery of the Products correspond to processing shipment to which is added the delivery time. Delivery times vary from one sale to another, and are specified at the stage of validation of the order. They are recalled in the e-mail summary of-purchase, and in the My account/My orders.

Encens.fr will not be held responsible for any consequences due to a shipping delay. In the case of a possible delay in delivery, this information is accessible by consulting the section My Account/My Orders.

We offer different delivery modes, these modes will evolve according to the sale and the items in your shopping cart., the delivery is assured within 96 h worked.

The service propsé by Mail gives you the option of choosing a delivery mode among the modes offered. • my home • my space Cityssimo (on certain areas only) • my post office (near your home or the venue of your choice) • my merchant (point of withdrawal)